Night Auditor & Front Desk Specialist

Holiday Inn Express Penns Landing; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Holiday Inn Express Penns Landing is seeking a Night Auditor to greet guests, process check-ins/outs, and handle nightly financial tasks. The role requires delivering top-tier service, upselling rooms when possible, and ensuring accurate cash handling. The position may include overnight hours and weekend/holiday coverage.

Strong English communication skills and basic computer proficiency are essential for this front desk role in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required.
• Experience with front desk operations preferred.
• English reading, writing and speaking required.

Responsibilities

• Greet guests in a friendly, prompt and professional manner.
• Check guests in and out, issue room keys, and provide information on services and local area.
• Upsell rooms to maximize revenue and answer guest questions.
• Process daily audits of financial data and maintain daily logs.
• Follow safety protocols and report incidents to supervisor.
• Collaborate with other departments to ensure guest satisfaction.
• Handle cash/credit card transactions accurately.
• Additional duties as assigned by management.

Education

High school diploma or equivalent

Tools

PMS software

Job description

The Holiday Inn Express Penns Landing is seeking a Night Auditor to greet guests, process check-ins/outs, and handle nightly financial tasks. The role requires delivering top-tier service, upselling rooms when possible, and ensuring accurate cash handling. The position may include overnight hours and weekend/holiday coverage.

Strong English communication skills and basic computer proficiency are essential for this front desk role in a fast-paced hotel environment.