Night Auditor & Guest Services Specialist

Concord Hospitality Brand; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical plans

Dental plans

Vision plans

Life insurance

Disability options

401(k) match

Tuition assistance

Discounted room rates

Career development

Job summary

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff.

This role requires independence, attention to detail, and a proactive approach, with opportunities for growth in a hospitality-focused career at Concord-managed hotels.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsibilities

• Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with laundry.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Attention to detail

Independent worker

Customer-service orientation

Professional demeanor

Job description

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff.

This role requires independence, attention to detail, and a proactive approach, with opportunities for growth in a hospitality-focused career at Concord-managed hotels.