Night Front Desk & Guest Services Specialist

Concord Hospitality Brand; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans

401(k) program with company match

Tuition assistance

Discounted room rates

Training and development

Job summary

Concord Hospitality is seeking a dependable Night Auditor to provide excellent guest service during the late shift. Responsibilities include handling front desk operations, monitoring hotel activity, and ensuring smooth night-time business processes while maintaining a safe environment.

Candidates should possess previous hotel experience, attention to detail, and strong organizational skills, as well as a professional customer-service oriented approach.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsibilities

• Complete all laundry responsibilities, including washing and organizing linens.
• Process credit card transactions.
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with breakfast setup if needed.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Attention to detail

Organizational skills

Customer service

Independence

Job description

Concord Hospitality is seeking a dependable Night Auditor to provide excellent guest service during the late shift. Responsibilities include handling front desk operations, monitoring hotel activity, and ensuring smooth night-time business processes while maintaining a safe environment.

Candidates should possess previous hotel experience, attention to detail, and strong organizational skills, as well as a professional customer-service oriented approach.