Night Auditor - Guest Services & Reservations

Churchill-Downs-Inc; Hensleytown (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Churchill Downs Inc. is seeking a Hotel Night Auditor to register and assign rooms, issue keys, balance cash, and manage guest accounts. You will respond to inquiries, handle reservations (including marketing offers), and coordinate with housekeeping to ensure rooms are ready.

This role requires strong communication, confidentiality, and reliability. The position requires high school diploma or equivalent and eligibility for Kentucky gaming/racing licensing.

Qualifications

• High school diploma or equivalent required.
• Ability to maintain confidentiality and integrity.
• Excellent customer service and communication skills.
• Detail oriented with strong organizational skills.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guest identity and determine payment method.
• Issue room keys and relay property information.
• Balance cash, perform simple bookkeeping, and collect payments.
• Make and confirm reservations; handle marketing offer bookings.
• Answer calls, route extensions, and assist guests with inquiries.
• Coordinate with housekeeping for vacated rooms.
• Restock and prepare the Hotel Sundry shop.

Skills

Communication skills

Attention to detail

Customer service mindset

Time management

Education

High School Diploma or equivalent

Kentucky gaming/racing license eligibility

Job description

Churchill Downs Inc. is seeking a Hotel Night Auditor to register and assign rooms, issue keys, balance cash, and manage guest accounts. You will respond to inquiries, handle reservations (including marketing offers), and coordinate with housekeeping to ensure rooms are ready.

This role requires strong communication, confidentiality, and reliability. The position requires high school diploma or equivalent and eligibility for Kentucky gaming/racing licensing.