Night Auditor: Elevate Guest Stays & Billing

Churchill Downs; Oak Grove (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Churchill Downs is hiring a Hotel Night Auditor in Oak Grove, KY. The role registers guests, issues keys, processes payments, and maintains guest accounts while ensuring accurate records and smooth front desk operations.

Responsibilities include reservations, handling inquiries, routing calls, and coordinating with housekeeping and maintenance as needed. A high school diploma and customer-service focus are required.

Qualifications

• High school diploma required.
• Strong customer service mindset and interpersonal skills.
• Ability to obtain and maintain a Kentucky gaming/racing license.

Responsibilities

• Greeting, registering and assigning rooms to guests.
• Verify guest IDs and payment method at check‑in.
• Issue room keys and relay information to guests.
• Maintain records of room availability and guest accounts.
• Balance cash and process payments for guests.
• Make and confirm reservations and assist marketing offers.
• Answer calls and route to appropriate extension.
• Assist guests with hotel, gaming and entertainment inquiries.

Skills

Confidentiality

Interpersonal skills

Verbal & written communication

Responsible & reliable

Detail oriented

Availability

Education

High School Diploma or equivalent

Job description

Churchill Downs is hiring a Hotel Night Auditor in Oak Grove, KY. The role registers guests, issues keys, processes payments, and maintains guest accounts while ensuring accurate records and smooth front desk operations.

Responsibilities include reservations, handling inquiries, routing calls, and coordinating with housekeeping and maintenance as needed. A high school diploma and customer-service focus are required.