Night Auditor: Hotel Guest Experience Champion

Churchill Downs; Oxford (ME); On-site; USD 22,000 - 23,000; Full time

Job summary

Churchill Downs Incorporated’s Oxford Casino Hotel in Oxford, Maine, is seeking a Night Auditor to deliver exceptional guest service during overnight hours. You will handle reservations, payments, inquiries and promote hotel amenities and promotions.

The role requires checking in and out guests, managing folios, and acting as the main contact during overnight shifts. A friendly, detail-oriented approach and basic math skills are essential.

Qualifications

• Excellent guest service skills; attentive and detail oriented.
• Ability to multitask in a fast-paced environment.
• Effective communication with guests and co-workers.
• Basic math skills for cash handling and transactions.
• Experience with Microsoft Office, email, and POS systems is preferred.
• Ability to foster a positive and upbeat work environment.

Responsibilities

• Performs nightly hotel audit tasks.
• Reconciles guest folios and fixes errors.
• Answers incoming calls and relays messages.
• Manages online, phone and in-person reservations.
• Performs check-in/check-out tasks and collects information.
• Answers questions regarding facilities and area.
• Promotes events, dining, and packages.

Skills

Guest service

Multitasking

Communication

Cash handling

Positive attitude

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Churchill Downs Incorporated’s Oxford Casino Hotel in Oxford, Maine, is seeking a Night Auditor to deliver exceptional guest service during overnight hours. You will handle reservations, payments, inquiries and promote hotel amenities and promotions.

The role requires checking in and out guests, managing folios, and acting as the main contact during overnight shifts. A friendly, detail-oriented approach and basic math skills are essential.