Night Auditor: Guest Services & Nightly Revenue Reports

Spire Hospitality; BLOOMINGTON (MN); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Early pay / Earned wage access

Dental

Vision

Pet discount program

401K

Life insurance

Disability insurance

Wellness programs

Hotel discounts

Job summary

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, guest-focused part-time Night Auditor to join its fun-spirited team. The property offers 253 rooms, on-site dining, an indoor pool, and modern amenities in Bloomington, MN.

Spire Hospitality supports you with benefits and opportunities while you excel in hospitality. As Night Auditor Front Desk Agent, you will welcome guests, balance PMS and revenue reports, and ensure seamless operations for the next day.

Qualifications

• High school diploma or equivalent.
• One year Front Desk experience in hotels preferred.
• One year in a customer service or guest-facing role is required.
• Comfort with MS Office suite, Outlook, Word and Excel.
• Experience with hotel FSPMS systems is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to guests by responding promptly and effectively to questions and requests.
• Prepare daily Food & Beverage revenue reports and balance PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle computer issues during the shift.
• Enter revenue, expenses, and allowances to generate daily reports including the Guest Ledger Summary.
• Efficiently conduct check-ins, check-outs, and answer phone calls with professionalism.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Guest relations

Communication

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, guest-focused part-time Night Auditor to join its fun-spirited team. The property offers 253 rooms, on-site dining, an indoor pool, and modern amenities in Bloomington, MN.

Spire Hospitality supports you with benefits and opportunities while you excel in hospitality. As Night Auditor Front Desk Agent, you will welcome guests, balance PMS and revenue reports, and ensure seamless operations for the next day.