Night Auditor: Guest Services & Night Audit Pro

Salón Večná kráska; California; On-site; USD 24,796 - 27,552; Full time

Job summary

Pacific Palms Resort in City of Industry, CA is looking for a Night Auditor. In this role, you will welcome guests, process registrations, and assist in auditing financial operations. The pay ranges from $18.00 to $20.00 per hour depending on experience.

We seek candidates with excellent customer service skills, proficiency in Microsoft Windows, and knowledge of the Opera Hotel Operating System. This position is a graveyard shift, making multitasking and crisis management essential.

Qualifications

• Excellent customer service skills are required.
• Must have good knowledge of Opera Hotel Operating System.
• Ability to handle crisis situations in a calm manner.

Responsibilities

• Welcomes guests and checks them out in a professional manner.
• Assist Night Manager with Daily Sales Reports.
• Audit food and beverage outlets for accuracy.
• Deliver amenities and packages to guest rooms.

Skills

Customer service skills

Multitasking

Microsoft Windows

Opera Hotel Operating System

English communication

Job description

Night Auditor job at Pacific Palms Resort. City of Industry, CA.

Position Overview Welcomes all guests at registration, checkout all guests in a professional manner. Assists in accurate completion of night audit processes, report packets and daily sales report. Assists guests with valet parking and amenity delivery as needed. This position pays $18.00 - $20.00/hour depending on experience. This is a graveyard shift position. Responsibilities

• Register guests in a timely manner. Ensure registration card is signed and a method of payment is provided.
• Work and communicate with other departments to meet guests needs and requests to ensure the highest level of guest service.
• Answer all telephone calls in 3 rings and utilizes proper scripted greeting.
• Maintain guest accounts by posting all charges and payments accurately.
• Process deposits and all forms of payment according to resort policy.
• Accurately assign revenue to appropriate department
• Assist the Night Manager in change of day procedures
• Assist the Night Manager in the generation of Daily Sales Report

Ensure prompt and accurate delivery of night audit report packs * Keep a log of all guest requests and ensure requests are completed in a timely manner. * Deliver amenities, faxes and packages to guest rooms as directed by the Night Manager. * Assist guests with luggage and valet parking services as directed by the Night Manager. * Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. * Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports * Protect the assets of the property. * Follow policies and procedures in training manuals and employee handbook. * Any and all reasonable requests of management Qualifications

• Ability to multitask in a fast paced environment.
• Excellent customer service skills are required.
• Must understand Microsoft Windows to include: Word, Excel
• Must have good knowledge of Opera Hotel Operating System.
• Preferred Night Audit, Front Desk or Bank Teller experience.
• Excellent communication skills in English (written & spoken)
• Ability to give excellent customer service
• Ability to handle crisis situations in calm & knowledgeable manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.