Night Auditor & Guest Services Lead

Hilton Garden Inn Flushing; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

Hilton Garden Inn Flushing in New York is seeking a Night Auditor to balance revenue, settle accounts nightly, and reset systems for the next day. You will also perform Guest Service Agent tasks and duties, ensuring guest satisfaction during overnight shifts.

The role requires nightly audits, balance checks, and accurate record-keeping, with attention to guest inquiries and safety. Training in FSD within 90 days is preferred.

Qualifications

• Night audit and accounting experience or equivalent training.
• Proficient in Excel and arithmetic.
• High School diploma or equivalent.
• FSD training within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers and credit cards.
• Input and update financial information in the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Support guest satisfaction and safety.

Skills

Night audit experience

Excel

Arithmetic skills

FSD training

Education

High School diploma or equivalent

Tools

BRAINS network

Job description

Hilton Garden Inn Flushing in New York is seeking a Night Auditor to balance revenue, settle accounts nightly, and reset systems for the next day. You will also perform Guest Service Agent tasks and duties, ensuring guest satisfaction during overnight shifts.

The role requires nightly audits, balance checks, and accurate record-keeping, with attention to guest inquiries and safety. Training in FSD within 90 days is preferred.