Night Auditor & Guest Services Lead

Fairfield by Marriott Inn - Fargo; Fargo (ND); On-site; USD 28,000 - 38,000; Full time

Job summary

Fairfield by Marriott Inn - Fargo is seeking a friendly, professional front desk associate to welcome guests, process check-ins/outs, and coordinate guest services.

The role emphasizes guest satisfaction, attention to detail, and teamwork with hotel departments to ensure smooth operations.

Candidates should thrive in a fast-paced environment and maintain a polished appearance while delivering exceptional service to every guest.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests during arrival and departure.
• Display courtesy and professionalism in telephone communications.
• Listen to guests and anticipate additional needs.
• Maintain clean, professional appearance of public areas and hotel office.
• Use selling techniques to maximize revenue and occupancy.
• Complete daily management operations reports.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of hotel services and local area.
• Comply with hotel SOPs and policies.
• Assist in safety procedures for guests and staff.
• Support other departments to improve efficiency.
• Deliver amenities and general assistance to guests.
• Perform additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Poise under pressure

Job description

Fairfield by Marriott Inn - Fargo is seeking a friendly, professional front desk associate to welcome guests, process check-ins/outs, and coordinate guest services.

The role emphasizes guest satisfaction, attention to detail, and teamwork with hotel departments to ensure smooth operations.

Candidates should thrive in a fast-paced environment and maintain a polished appearance while delivering exceptional service to every guest.