Night Auditor

NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

The NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds is seeking a positive Night Auditor to deliver exceptional guest service at our hotel in New York.

You will assist guests with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability. Strong communication, a friendly demeanor, and the ability to handle challenging situations with poise are essential.

Qualifications

• Friendly and outgoing personality is required.
• Familiarity with hospitality industry standards is preferred.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy is required.
• Ability to resolve issues with a customer-focused orientation.
• Ability to lift 30 pounds.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly outgoing personality

Hospitality industry standards

Proficient in English

Other languages a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

Job Summary

We are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Night Auditor must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds