Night Auditor

OTO Development; Marathon (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance options

401(k) with company match

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Night Auditor in Marathon, Florida to execute guest reservation, check-in, and check-out procedures while maintaining a friendly atmosphere. This role also involves handling cash and ensuring proper documentation.

The ideal candidate will have experience in customer service, cash handling, and the administration of property management systems. The position may require physical stamina, including standing and walking for extended periods. Join a respected company dedicated to excellent service.

Qualifications

• Proficient in applicable property management systems.
• Ability to respond quickly to emergency situations.
• Experience in accurate cash handling and credit security.

Responsibilities

• Execute guest reservation and service procedures.
• Maintain friendly attitude and assist guests.
• Monitor competitor rates to optimize pricing.

Skills

Customer focus

Cash handling experience

Proficiency in property management systems

Effective communication

Job description

We are pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

• Execute guest reservation, check‑in, check‑out, payment, and service procedures in compliance with brand quality assurance standards.
• Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours.
• Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information.
• Ensure collections, including credit card and direct bill, are executed according to company policies.
• Maintain proper control over keys, safe deposits, and all company and guest property.
• Ensure rates are optimized by monitoring competitor occupancy and rates.
• Ensure that all required documentation is completed in a timely manner.
• Properly quote daily rates and issue credits.
• Perform other duties as assigned to support guest satisfaction.

What are the requirements for this position?

• You are proficient in the administration of applicable property management systems.
• You have the ability to respond quickly and appropriately to emergency situations.
• You have experience in accurate cash handling and credit cards, and in maintaining the security of confidential information.
• You can pass certification tests required to meet brand standards.
• You have experience working with a computer, especially data entry.
• You work well with others.
• You always maintain a customer focus and put the guests’ needs first.
• You are approachable and encourage effective communication with guests and fellow team members.

Physical Requirements For This Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This property is managed by OTO Development.

OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select‑service, extended‑stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.