Night Auditor

Kolter Hospitality Group; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Kolter Hospitality Group operates Hyatt Place Fort Lauderdale in Lauderdale, FL. The role of Front Desk Clerk involves reconciling front desk and restaurant transactions, posting room charges and taxes, and coordinating guest requests to ensure a smooth stay.

Availability on weekends/holidays is required; punctuality and proper uniform must be maintained. Basic computer and accounting knowledge are expected; prior customer service is preferred.

Qualifications

• Ability to work weekends and holidays.
• Punctual and proper uniform.
• Knowledge of basic computer usage.
• Knowledge of basic accounting functions.
• Experience: Customer service preferred.
• Education: None.

Responsibilities

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from Micros reports.
• Post room and tax to guest accounts.
• Coordinate guest requests with courtesy and efficiency ensuring satisfactory resolution.
• Check guests in/out as necessary.
• Communicate with other departments to coordinate guest room information.
• Follow safety procedures and respond to emergencies.
• Report items in need of repair.

Skills

Customer service

Basic computer skills

Basic accounting knowledge

Job description

Job Details: Job Location: Hyatt Place Fort Lauderdale - Lauderdale, FL 33316, Position Type: Full Time, Salary Range: $17.00 - $17.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel,

Performance Expectations:

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company.
• Passionately provide personalized guest service.

Qualifications: General Requirements:

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.
• Knowledge of basic accounting functions.
• Experience: None. Customer service experience preferred.
• Education: None.

Physical Requirements:

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing, and pulling.

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Pre-employment drug test and background check required.

Kolter Hospitality is a drug-free workplace.