Night Auditor

Hyatt Place Fort Lauderdale; Fort Lauderdale (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Associate for Hyatt Place Fort Lauderdale in Lauderdale, FL. This full-time role requires reliable weekend and holiday availability and excellent customer service to greet guests and manage check-ins and check-outs.

You will reconcile front desk transactions, balance Micros reports for Food & Beverage, post room and tax to guest accounts, and coordinate guest requests with other departments to ensure a smooth stay.

Qualifications

• Experience: None. Customer service experience preferred.
• Able to work most weekends and holidays.
• Knowledge of basic accounting functions.
• Knowledge and/or ability to operate a computer.

Responsibilities

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Computer skills

Basic accounting

Tools

Micros reports

Job description

Job Details: Job Location: Hyatt Place Fort Lauderdale - Lauderdale, FL 33316, Position Type: Full Time, Salary Range: $17.00 - $17.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel,

Performance Expectations:

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company.
• Passionately provide personalized guest service.

Qualifications: General Requirements:

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.
• Knowledge of basic accounting functions.
• Experience: None. Customer service experience preferred.
• Education: None.

Physical Requirements:

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing, and pulling.

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Pre-employment drug test and background check required.

Kolter Hospitality is a drug-free workplace.