Night Auditor - Guest Experience Specialist

Cortland Hotel Group, LLC; Village of Whitesboro (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Job summary

Cortland Hotel Group, LLC is seeking a Night Auditor to welcome guests and reflect the exceptional experience to come. You will handle check-ins/outs, provide concierge services, and coordinate with housekeeping and maintenance to fulfill guest needs.

Key responsibilities include handling PBX calls, maintaining logs, resolving issues, and ensuring accurate billing. The role requires strong communication, organization, and a customer-first mindset, with open availability on weekends and holidays.

Qualifications

• Excellent communication, organizational and guest service skills required.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management software systems.
• Working knowledge of switchboard and telephone etiquette.
• Must have open availability work weekends and holidays.

Responsibilities

• Participates in the prompt and courteous check in and checkout of guests.
• Provide gracious and efficient telephone service related to general PBX calls.
• Calls answered promptly with complete and accurate information.
• Demonstrates knowledge of hotel services and assists guests.
• Responds to guest requests promptly and courteously.
• Arranges fulfillment of guest services with housekeeping, maintenance, and F&B.
• Reviews the log book and updates it for the next shift.
• Resolves conflicts and negotiates effectively.
• Demonstrates teamwork with co-workers.
• Handles guest mail, messages, packages, and wake-up calls.
• Provides concierge service with knowledge of local area and amenities.
• Assists in oversold situations by accommodating walked guests.
• Ensures wake-up calls are delivered timely.
• Delivers requested items to guestrooms (beds, cribs, towels, etc.).
• Ensures charges are entered correctly and accounts balanced daily.
• Closes shift with approvals and authorization codes.

Skills

Communication

Guest service

Organizational skills

Telephone etiquette

Tools

Microsoft Excel

Microsoft Word

Property management software

Job description

Cortland Hotel Group, LLC is seeking a Night Auditor to welcome guests and reflect the exceptional experience to come. You will handle check-ins/outs, provide concierge services, and coordinate with housekeeping and maintenance to fulfill guest needs.

Key responsibilities include handling PBX calls, maintaining logs, resolving issues, and ensuring accurate billing. The role requires strong communication, organization, and a customer-first mindset, with open availability on weekends and holidays.