Night Auditor & Guest Experience Specialist

HHM Hospitality; Louisville (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Night Auditor to balance accounts, conduct nightly audits, and support guest services. The role includes checking guests in/out, updating records, and generating daily financial reports.

Ideal candidates have a high school diploma, prior night audit or accounting experience, and strong computer/Excel skills. Training in FSD may be required within 90 days of hire. Opportunities for growth exist within the front office team.

Qualifications

• Night audit experience or accounting training preferred.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Night audit

Accounting

Arithmetic

Education

High School diploma or equivalent

Tools

Excel

Job description

HHM Hotels is seeking a Night Auditor to balance accounts, conduct nightly audits, and support guest services. The role includes checking guests in/out, updating records, and generating daily financial reports.

Ideal candidates have a high school diploma, prior night audit or accounting experience, and strong computer/Excel skills. Training in FSD may be required within 90 days of hire. Opportunities for growth exist within the front office team.