Night Front Desk & Guest Services Pro

Hotel Equities; Phoenix (AZ); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Reduced Hotel Rates

Employee Referral Program

Life Insurance

FSA

Paid Parental Leave

Exclusive Third-Party Discounts

Résumé du poste

Hotel Equities is seeking a dependable Night Auditor in Phoenix, AZ to deliver welcoming, efficient service at the front desk and support hotel operations during night shifts. You will handle arrivals/departures, reservations, payments, and guest requests with professionalism.

The ideal candidate has prior hospitality/front desk experience, strong communication skills, and the ability to work nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to remain professional and composed while resolving guest concerns.

Responsabilités

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalates concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Cash handling

Professionalism

Formation

High school diploma

Outils

PMS

POS systems

Microsoft Office

Description du poste

Hotel Equities is seeking a dependable Night Auditor in Phoenix, AZ to deliver welcoming, efficient service at the front desk and support hotel operations during night shifts. You will handle arrivals/departures, reservations, payments, and guest requests with professionalism.

The ideal candidate has prior hospitality/front desk experience, strong communication skills, and the ability to work nights, weekends, and holidays.