Night Auditor & Guest Experience Specialist

Meyer Jabara Hotels, LLC; Baltimore (MD); On-site; USD 19,000 - 30,000; Full time

Job summary

Meyer Jabara Hotels, LLC in Baltimore seeks a Night Auditor to balance daily transactions, secure guests and assets, and ensure smooth front desk operations. You will manage check-ins/check-outs, handle guest requests, and process payments while maintaining security and accuracy throughout night shifts.

This role requires strong customer service, basic math, ability to use office equipment, and proficiency with Microsoft Office; a high school diploma is required, with relevant coursework or

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience in hotel or related field preferred.
• Customer service experience strongly preferred.
• Ability to operate computer, Credit Card Authorization machine, projector, copier, scanner, telephone, and two-way radio.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Balance and close daily transactions for the hotel front office.
• Check guests in and out, collect payments and confirm payment methods.
• Log requests and confirm completion with guests.
• Direct guests to daily events and assist with reservations.
• Balance bank and prepare end-of-shift reports.
• Maintain confidentiality of guest information and hotel policies.

Skills

Customer service

Oral and written English

Multitasking

Equipment handling

Microsoft Office

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Credit Card Terminal

PMS Software

Office equipment (fax/scanner)

Job description

Meyer Jabara Hotels, LLC in Baltimore seeks a Night Auditor to balance daily transactions, secure guests and assets, and ensure smooth front desk operations. You will manage check-ins/check-outs, handle guest requests, and process payments while maintaining security and accuracy throughout night shifts.

This role requires strong customer service, basic math, ability to use office equipment, and proficiency with Microsoft Office; a high school diploma is required, with relevant coursework or