Night Auditor: Guest Experience & Revenue Catalyst

Macon Marriott City Center; Macon (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MACON MARRIOTT CITY CENTER seeks an Night Auditor to represent the hotel and uphold top guest service standards. You will greet guests, respond to inquiries, manage reservations, and coordinate services across departments to ensure smooth operations.

The role requires the ability to process payments, maintain accuracy in records, and assist with meetings and breakfast setup as needed. Strong communication and reliability are essential for success.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.

Responsibilities

• Greets and assists guests during arrival and departure.
• Responds promptly to inquiries, requests and complaints with courteous service.
• Coordinates guest services with other hotel departments and vendors.
• Processes reservations and cancellations by mail, phone, fax or in person.
• Maximizes room revenue and occupancy through suggestive selling.
• Handles department money, receipts, guest accounts, and other credits; runs cash register.
• Maintains information sources and operates switchboard for inquiries and wakeup calls.
• Keeps front desk and back office orderly and professional.
• Performs clerical duties: mail, photocopying, bookkeeping.
• Sets up/breaks down meeting rooms as needed.
• Sets up continental breakfast by 6:00 am when available.
• Assists other departments to ensure smooth operation.

Education

High school diploma or GED

Job description

MACON MARRIOTT CITY CENTER seeks an Night Auditor to represent the hotel and uphold top guest service standards. You will greet guests, respond to inquiries, manage reservations, and coordinate services across departments to ensure smooth operations.

The role requires the ability to process payments, maintain accuracy in records, and assist with meetings and breakfast setup as needed. Strong communication and reliability are essential for success.