Night Auditor: Guest Experience & Reservations Lead

Bighorn Law; Salem (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

ARK Night Auditor is the first point of contact for guests, handling all stages of a guest’s stay and supporting operations to reflect our vision and values.

Responsibilities include resolving guest concerns, assisting with reservations, nightly reporting, and performing light maintenance as needed. Proficiency with Excel, Word, Outlook, PowerPoint and internet software is required; hospitality experience is welcome but not required.

Qualifications

• Hospitality experience preferred but not required.
• Ability to stand, walk, and lift up to 25 pounds.

Responsibilities

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.

Skills

Guest relations

Communication

Multitasking

Reservation handling

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Internet software

Job description

ARK Night Auditor is the first point of contact for guests, handling all stages of a guest’s stay and supporting operations to reflect our vision and values.

Responsibilities include resolving guest concerns, assisting with reservations, nightly reporting, and performing light maintenance as needed. Proficiency with Excel, Word, Outlook, PowerPoint and internet software is required; hospitality experience is welcome but not required.