Night Auditor: Guest Experience & Overnight Ops

Pyramid Global Hospitality; Bend (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Night Auditor for our Bend, Oregon property. The Front Desk Agent will greet guests, check them in, and provide knowledge about hotel amenities and local area information during the overnight shift (11pm–7am).

We are looking for a detail-oriented, energetic team player with strong verbal and written communication skills and solid computer proficiency to support a fast-paced overnight operation and ensure accurate reporting.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Verbal communication

Written communication

Computer skills

Attention to detail

Overnight availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Night Auditor for our Bend, Oregon property. The Front Desk Agent will greet guests, check them in, and provide knowledge about hotel amenities and local area information during the overnight shift (11pm–7am).

We are looking for a detail-oriented, energetic team player with strong verbal and written communication skills and solid computer proficiency to support a fast-paced overnight operation and ensure accurate reporting.