Night Auditor & Guest Experience Lead

Founders Inn and Spa Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Comprehensive Health Insurance

Global Hilton Travel Discounts

Paid Time Off

Exclusive Discounts on spa and dining

Job summary

Founders Inn and Spa Tapestry Collection by Hilton in Virginia Beach is seeking a Night Auditor to ensure accurate daytime transaction accounting and seamless front-desk operations. You will manage occupancy and payroll reports and maintain professional guest interactions.

The role requires one year of related experience, knowledge of hotel/franchise procedures, and a commitment to high service standards while supporting budgeting and safety initiatives.

Qualifications

• One year experience in related field preferred.
• Prior night audit experience preferred.
• Education degree preferred.

Responsibilities

• Responsible for the accurate accounting of all transactions completed during the day.
• Performs all Duties of a Guest Service agent and Manager on Duty.
• Prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Record data concerning work assignments and special projects and prepare periodic reports.
• Greet and interact with the guest in a friendly and professional manner creating the WOW experience.
• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
• Interact with fellow associates in a courteous and professional manner.
• Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
• Provides service in a highly professional manner at all times.
• Complete associate Hilton training and safety training in compliance with franchise procedures, regulations and Night Auditor.
• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules
• Generate all department purchase orders and forwards same to senior management for approval.
• Check periodically each day on any and all special project work.
• Participate with formation of department annual operating budgets.
• Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
• Perform month end inventories in a timely and accurate manner.
• Report unsafe work conditions/practices and safety/security violations in accordance with company policy.
• Consistently present a friendly disposition and professional demeanor at all times.
• Resolve guest complaints, disputes, grievances, and conflicts.

Skills

Excellent English communication

Scheduling

PO processing

Time card calculations

Expense control

Customer service

Professional demeanor

Education

Degree in related field

Job description

Founders Inn and Spa Tapestry Collection by Hilton in Virginia Beach is seeking a Night Auditor to ensure accurate daytime transaction accounting and seamless front-desk operations. You will manage occupancy and payroll reports and maintain professional guest interactions.

The role requires one year of related experience, knowledge of hotel/franchise procedures, and a commitment to high service standards while supporting budgeting and safety initiatives.