Night Auditor & Guest Experience Leader

Harmony Hospitality, Inc.; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Harmony Hospitality, Inc. is seeking a Night Auditor in Virginia Beach to ensure accurate accounting of daily transactions and to perform duties of Guest Service agent and Manager on Duty.

The role includes inventory, investigations of complaints, and preparation of daily reports, while delivering a WOW guest experience with professional service. Responsibilities include maintaining hotel standards, training readiness, and ensuring timely fulfilment of guest requests, especially during night

Qualifications

• Excellent English verbal and written communication skills.
• Demonstrated computer skills.
• Ability to interact with guests and staff in a courteous, professional manner.
• Ability to multi-task within time constraints.
• Flexible schedule including weekends and holidays.
• Experience – One year in a related field preferred.
• Prior experience as a Night Auditor preferred.

Responsibilities

• Inventories stock to ensure adequate supplies.
• Investigate complaints and take corrective action.
• Prepare reports concerning daily income and statistics.
• Record data concerning work assignments and special projects and prepare periodic reports.
• Greet and interact with guests in a friendly and professional manner creating a WOW experience.
• Possess full knowledge of matters relating to proper techniques per hotel/franchise requirements.
• Interact with fellow associates in a courteous and professional manner.
• Ensure guest requests are satisfied in a timely and efficient manner.
• Provide service in a highly professional manner at all times.
• Check daily on special project work.
• Maintain standards defined by third-party affiliations where applicable.
• Enforce 100% staff compliance with uniform and grooming standards.
• Report unsafe conditions/practices and safety violations per policy.

Skills

Excellent English communication

Demonstrated computer skills

Professional interaction

Multi-tasking

Positive work ethic

Problem solving

Technical instructions interpretation

Mathematical basics

Flexible schedule

Willingness to train

Team building

Education

Experience – 1 year in related field preferred

Night Auditor experience preferred

Job description

Harmony Hospitality, Inc. is seeking a Night Auditor in Virginia Beach to ensure accurate accounting of daily transactions and to perform duties of Guest Service agent and Manager on Duty.

The role includes inventory, investigations of complaints, and preparation of daily reports, while delivering a WOW guest experience with professional service. Responsibilities include maintaining hotel standards, training readiness, and ensuring timely fulfilment of guest requests, especially during night