Night Auditor - Guest Experience & Hotel Ops

Fairfield Inn - Aurora; Aurora (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Fairfield Inn - Aurora is seeking a guest service associate to warmly welcome guests, check them in and out, and handle inquiries at the front desk. You will ensure accurate accounts, provide local information, and help guests with needs throughout their stay in a fast-paced hotel environment.

The role emphasizes professional communication, attention to detail, and a proactive approach to guest satisfaction, with weekends and holidays as required.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Completes daily management operations reports.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for safety of guests and hotel team members.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Organizational skills

Stress management

Professional conduct

Job description

Fairfield Inn - Aurora is seeking a guest service associate to warmly welcome guests, check them in and out, and handle inquiries at the front desk. You will ensure accurate accounts, provide local information, and help guests with needs throughout their stay in a fast-paced hotel environment.

The role emphasizes professional communication, attention to detail, and a proactive approach to guest satisfaction, with weekends and holidays as required.