Night Auditor - Guest Experience & Front Desk

Hospitality America; Murrells Inlet (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Training & growth

Health benefits

Paid vacation

401k plan

Employee hotel rates

Job summary

Home2Suites Murrells Inlet is seeking a detailed, outgoing, customer service pro to fill our Full-Time Night Auditor position. You’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

As Night Auditor, you will check guests in and out, balance accounts, run reports, and coordinate with other departments to ensure room status accuracy.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Verbal communication

Written communication

Team leadership

Adaptability

Job description

Home2Suites Murrells Inlet is seeking a detailed, outgoing, customer service pro to fill our Full-Time Night Auditor position. You’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

As Night Auditor, you will check guests in and out, balance accounts, run reports, and coordinate with other departments to ensure room status accuracy.