Night Auditor: Guest Concierge & Front Desk Cashier

SMI Hotel Group; Virginia (MN); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid Time Off

401K plan

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group seeks a friendly Night Auditor to assist guests with check-in/check-out, handle cashiering, and support front desk operations in a fast-paced hotel environment. Responsibilities include reviewing guaranteed arrivals, processing payments, responding to inquiries or complaints, ensuring front desk areas are tidy, and covering other hotel areas as needed.

Qualifications: high school diploma/GED, hospitality experience preferred, strong customer service, cash handling, and attention

Qualifications

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house.
• Explain and provide any promotional items to each guest checking in
• Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
• Cover other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Perform other job related duties as assigned

Skills

Customer service

Cash handling

Credit card procedures

Math skills

Attention to detail

Education

High School diploma/GED

Job description

SMI Hotel Group seeks a friendly Night Auditor to assist guests with check-in/check-out, handle cashiering, and support front desk operations in a fast-paced hotel environment. Responsibilities include reviewing guaranteed arrivals, processing payments, responding to inquiries or complaints, ensuring front desk areas are tidy, and covering other hotel areas as needed.

Qualifications: high school diploma/GED, hospitality experience preferred, strong customer service, cash handling, and attention