Night Auditor — Growth‑Driven Front Desk Pro | Immediate Pay

Hireology; Knoxville (TN); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a friendly, detail-oriented Front Desk Agent to welcome guests, handle check-ins/outs, and ensure a smooth stay at our Knoxville location. The role requires cash handling, promotion of hotel amenities, and responsive guest service.

You will work a fixed schedule Friday through Monday, with Tuesday through Thursday off. We offer benefits including medical, vision, dental, 401K, paid time off, and opportunities for advancement in a service-driven environment.

Qualifications

• High School diploma or GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail and organized.
• Knowledge of local area and attractions.

Responsibilities

• Run daily audit functions per hotel standards
• Review guaranteed arrivals and verify that all credit cards are valid
• Explain and provide promotional items to guests checking in
• Explain hotel amenities to guests
• Respond promptly to guest inquiries or complaints
• Offer alternate solutions if guest demand cannot be met
• Covers other areas of hotel as needed
• Document guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Skills

Customer service

Cash handling

Attention to detail

Education

High School diploma/GED

Job description

Kana Hotel Group is seeking a friendly, detail-oriented Front Desk Agent to welcome guests, handle check-ins/outs, and ensure a smooth stay at our Knoxville location. The role requires cash handling, promotion of hotel amenities, and responsive guest service.

You will work a fixed schedule Friday through Monday, with Tuesday through Thursday off. We offer benefits including medical, vision, dental, 401K, paid time off, and opportunities for advancement in a service-driven environment.