Hotel Night Auditor

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel in Houston, TX is seeking a Night Auditor with strong customer service focus and bookkeeping experience. You will handle front desk tasks, process reservations, and prepare daily reports for management.

Qualifications include a high school diploma (some college preferred) and proficiency with computers. Prior hotel front desk or night audit experience is a plus; flexible overnight hours are required.

Qualifications

• Excellent customer service and communication are required.
• Proficiency with computers is required; experience with reservation and accounting software is desired.
• Night audit or front desk experience is a plus.

Responsibilities

• Delegate front desk tasks and handle guest inquiries and complaints.
• Prepare and distribute daily, weekly, and monthly reports to management.
• Process reservations, check-ins, and related front desk duties.
• Verify, audit, and reconcile financial records like room charges and cash drawers.
• Maintain accuracy in final bills and occupancy percentages.

Skills

Customer service

Communication

Computer proficiency

Front desk duties

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Accounting software

Job description

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel Houston, TX, US

Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals,

• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Make sure every hotel guest has a pleasant stay
• Process additional administrative, bookkeeping. and accounting procedures as required
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• High school diploma or equivalent required; some college preferred
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Flexible overnight hours are required
• Proficiency with computers is required; experience with reservation and accounting software is desired
• Excellent customer service and communication skills are required

Compensation

$15 - $17 hourly

Located on the Southwest Freeway, between downtown and The Galleria, Crowne Plaza Houston Med Ctr-Galleria Area is a contemporary-styled hotel with innovative spaces and rooms for work-life balance. Placed in trendy Uptown, we are minutes from The Galleria, Texas Medical Center, and the city’s incredible shopping, dining, sports, and entertainment. We’re just ten minutes from downtown Houston, the Museum District, Rice University, and Minute Maid Park.

Host events, meetings, and weddings in 12,000 sq. ft. of space, including a modern ballroom. Enjoy Texas fare and cocktails at 2714 Bistro and Bar. Swim in our outdoor pool and get energized in our Fitness Center. Experience the heart of Houston with comfort and sophistication.