Overnight Front Desk & Night Audit Pro

Hyatt Hotels Corporation; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Night Auditor to manage overnight hotel operations, blending front desk duties with nightly financial reconciliation and ensuring accurate close of day reporting for a seamless guest experience.

The role requires at least 1 year of hotel front desk or night audit experience, strong communication, and proficiency with hotel management software. Flexible hours include evenings, weekends, and holidays to support 24/7 operations.

Qualifications

• High school diploma or equivalent.
• At least 1 year prior experience in a hotel front desk or night audit position required.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using computer systems and hotel management software.
• Ability to multitask, work under pressure, and adapt to a fast-paced environment.
• Open availability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Provide a warm and professional welcome to late-arriving guests and assist with overnight check-ins/checkouts
• Perform nightly audit procedures including reconciling and posting daily revenues and transactions
• Prepare and distribute daily reports per Night Audit Checklist
• Monitor front desk operations and handle overnight guest requests and inquiries
• Ensure the accuracy of billing, payments, and cash handling procedures
• Respond to emergency situations or security concerns during overnight hours with security
• Maintain accurate records and logs for shift activity, guest incidents, and audit reports
• Ensure a clean and organized front desk and lobby environment
• Communicate effectively with day shift staff to ensure proper hand-off and follow-through on guest or operational needs

Skills

Front desk operations

Night audit

Cash handling

Communications

PMS software

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Hyatt Hotels Corporation is seeking a Night Auditor to manage overnight hotel operations, blending front desk duties with nightly financial reconciliation and ensuring accurate close of day reporting for a seamless guest experience.

The role requires at least 1 year of hotel front desk or night audit experience, strong communication, and proficiency with hotel management software. Flexible hours include evenings, weekends, and holidays to support 24/7 operations.