Night Auditor: Front Desk Pro for Exceptional Guest Experience

Hotel Equities; Oak Lawn (IL); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation & Holidays

Employee Assistance Program

Career Growth Opportunities & Lead

Reduced Hotel Rates

Employee Referral Program

Life Insurance

Flexible Spending Account (FSA)

Exclusive third-party discounts

Résumé du poste

Hotel Equities is seeking a dependable Night Auditor to join our team in Oak Lawn, IL. The role focuses on welcoming guests, handling reservations, payments, and requests while supporting smooth nightly operations.

As Night Auditor, you’ll monitor front desk activity, coordinate with departments, promote hotel services, and ensure accurate documentation. A flexible schedule including nights and holidays is required. This position offers an hourly wage and benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsabilités

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Connaissances

Verbal and written communication

Cash handling

Computer literacy

Formation

High school diploma or equivalent

Outils

Property Management Systems (PMS)

Point-of-Sale (POS) systems

Microsoft Office Suite

Hotel guest-service platforms

Description du poste

Hotel Equities is seeking a dependable Night Auditor to join our team in Oak Lawn, IL. The role focuses on welcoming guests, handling reservations, payments, and requests while supporting smooth nightly operations.

As Night Auditor, you’ll monitor front desk activity, coordinate with departments, promote hotel services, and ensure accurate documentation. A flexible schedule including nights and holidays is required. This position offers an hourly wage and benefits.