Night Auditor & Front Desk Lead - Guest Experience

Home2 Suites Downingtown; Downingtown (Chester County); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Home2 Suites Downingtown in Downingtown, PA is seeking a Hotel Night Auditor responsible for overnight front desk operations, guest check-in/out, and accurate postings of charges.

Previous front desk/night audit experience preferred; willingness to learn with on-the-job training. Responsibilities include handling guest requests, ensuring brand standards, balancing cash drawers, and coordinating with other departments.

Qualifications

• Front desk/night audit experience preferred or 1+ year related customer service work.
• Ability to balance accounts and handle cash or POS transactions.
• Excellent communication and guest-relations skills.

Responsibilities

• Greet guests and check them in/out efficiently.
• Post charges to guest accounts and reconcile them.
• Balance daily revenue and prepares daily reports.
• Answer guest questions and coordinate with other departments.
• Maintain brand standards and protect guest privacy.
• Operate PBX and handle wake-up calls for guests.

Skills

Customer service

Front desk experience

Night audit

Job description

Home2 Suites Downingtown in Downingtown, PA is seeking a Hotel Night Auditor responsible for overnight front desk operations, guest check-in/out, and accurate postings of charges.

Previous front desk/night audit experience preferred; willingness to learn with on-the-job training. Responsibilities include handling guest requests, ensuring brand standards, balancing cash drawers, and coordinating with other departments.