Guest Experience Concierge - Hotel Front Desk

Churchill Downs; Oak Grove (KY); Hybrid; USD 40,116,000 - 50,145,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Front Desk Clerk at Oak Grove Racing, Gaming & Hotel in Oak Grove, KY. The role handles guest check-in/out, reservations, and payments, while maintaining records and assisting guests with services and inquiries.

Requirements include a High School Diploma or equivalent, strong customer service knowledge, and the ability to obtain a Kentucky gaming/racing license. Must be able to work weekends, holidays, and nights.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Able to obtain and maintain a Kentucky gaming/racing license.

Responsibilities

• Greetings, registers, and assigns rooms to hotel guests.
• Verifies guest identification and payment method.
• Issues room keys and maintains records of occupancy and accounts.
• Balances cash and prepares the Hotel Sundry shop.
• Answers calls, handles reservations, and communicates hotel services.

Skills

Confidentiality

Interpersonal skills

Communication skills

Responsibility

Detail oriented

Time management

Customer-focused

Weekend/holidays/night availability

Education

High School Diploma or equivalent

Knowledge of customer service principles

Ability to obtain Kentucky gaming/racing license

Job description

Churchill Downs Incorporated is seeking a Front Desk Clerk at Oak Grove Racing, Gaming & Hotel in Oak Grove, KY. The role handles guest check-in/out, reservations, and payments, while maintaining records and assisting guests with services and inquiries.

Requirements include a High School Diploma or equivalent, strong customer service knowledge, and the ability to obtain a Kentucky gaming/racing license. Must be able to work weekends, holidays, and nights.