Front Desk Agent | AC Hotel San Jose Downtown

Columbia Hospitality; San Jose (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Onsite parking

PTO & Holidays

Medical, Dental, Vision

401K

HSA/FSA Plans

Life insurance

Discounted lodging

EAP

Job summary

AC Hotel San Jose Downtown is seeking an enthusiastic hotel front desk agent to deliver warm, efficient service to guests.

You’ll handle check-ins/outs, operate the property management system, and coordinate with other departments to ensure guest satisfaction. Availability includes nights, weekends, and holidays; previous hospitality or cash handling experience is a plus.

Qualifications

• Hospitality or customer service experience preferred.
• Cash handling and POS experience preferred.
• Strong written and verbal communication skills required.
• Open availability including nights, overnights, weekends, and holidays.

Responsibilities

• Check-in and check-out processing according to hotel procedures.
• Be proficient with the property management system.
• Operate the PBX and radio paging system per procedures.
• Establish guest credit at check-in and issue room keys; explain services.
• Manage guest issues with discretion, aligning guest needs with business objectives.
• Resolve guest conflicts with good judgement and consult management when needed.
• Follow up with guests and team members as needed.
• Make restaurant, transportation, activity, or entertainment reservations for guests.

Skills

Hospitality exp

Cash handling

Verbal & written comms

Avail nights/holidays

Tools

Property management system

POS system

Job description

Let’s start off with the most important part-what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay: $31.00 per hour
• Onsite parking
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, 401K
• HSA/FSA Plans
• Employer paid life insurance
• Discounted Lodging, Dining and Retail (Yes, Discounted Travel!)
• Employee Assistance Program

What you’ll do:

The Brass Tacks

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

The Nitty Gritty

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required
• Open availability, including nights/overnights/weekends/holidays required

The Fine Print

AC Hotel San Jose Downtown is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Legal: Columbia Hospitality is posting and recruiting for this role as a proud partner of AC Hotel San Jose Downtown. All employees will be employed by AC Hotel San Jose Downtown, a separate entity from Columbia Hospitality.