Night Auditor | AC Hotel San Jose Downtown

Columbia-Hospitality; San Jose (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hourly Pay

PTO & Holidays

Benefits package

HSA/FSA plans

Referral bonus

Discounted lodging

Job summary

AC Hotel San Jose Downtown is seeking a Night Auditor to manage front desk operations, nightly financial reconciliation, and guest service excellence. The role requires strong written and verbal communication, cash handling experience with POS, and solid computer skills (Outlook, Excel, Word).

You’ll collaborate with hotel departments to maintain safety, accuracy, and a welcoming guest experience. This position offers competitive pay and benefits, and opportunities to grow within Columbia

Qualifications

• Experience in guest services or front desk operations.
• Cash handling experience with POS systems preferred.
• Strong written and verbal communication skills required.
• Ability to maintain confidentiality and handle sensitive information.
• Proactive problem solving and guest conflict resolution skills.

Responsibilities

• Oversee night audit operations and front desk activities.
• Perform nightly financial reconciliation and reporting.
• Assist guests, team members, and vendors during shift.
• Maintain safety and security of the property and guests.
• Communicate with departments to keep staff informed of changes.

Skills

Guest services

Cash handling

Communication

Problem solving

Security awareness

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Night Auditor | AC Hotel San Jose Downtown

Let’s start off with the most important part - what’s in it for you:

The Perks

• Hourly Pay: $32.00/hour
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

The Nitty Gritty

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required.
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

The Fine Print

AC Hotel San Jose Downtown is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Legal: Columbia Hospitality is posting and recruiting for this role as a proud partner of AC Hotel San Jose Downtown. All employees will be employed by AC Hotel San Jose Downtown, a separate entity from Columbia Hospitality.