Night Auditor & Front Desk Concierge

TownePlace Suites Orlando East UCF; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

TownePlace Suites Orlando East UCF is seeking an Overnight Front Desk Agent/Night Auditor to process end-of-day financial reports and provide guest service during the 11 pm–7 am shift. You will assist other departments as needed, maintain lobby cleanliness, and help with coffee service.

Strong grooming, communication and problem-solving skills are essential. The role requires independent work, reliability, and knowledge of front desk policies and a reservations system.

Qualifications

• Excellent grooming and appearance required.
• Excellent verbal and written skills.
• Problem-solving abilities are critical.
• Ability to take direction and work independently.
• Promptness and exceptional attendance required.
• Requires working knowledge of Front Desk policies and reservations system.
• Flexibility to cover front desk as needed.
• Maintain confidentiality of proprietary information.

Responsibilities

• Process all end-of-day financial reports for the property.
• Perform guest service/front desk functions during overnight shift to accommodate guest arrival, stay, and departure.
• Assist in other departments as directed by supervisor; may include basic property cleanliness and lobby upkeep.
• Assist with coffee preparation for lobby coffee station.
• Follow all company safety, security policies and procedures; report accidents and unsafe conditions.
• Develop and maintain positive working relationships with colleagues and guests.

Skills

Excellent grooming

Excellent verbal skills

Written communication

Problem-solving

Independence

Attendance

Education

High School Diploma or equivalent

Tools

Reservations system

Computer equipment

Job description

TownePlace Suites Orlando East UCF is seeking an Overnight Front Desk Agent/Night Auditor to process end-of-day financial reports and provide guest service during the 11 pm–7 am shift. You will assist other departments as needed, maintain lobby cleanliness, and help with coffee service.

Strong grooming, communication and problem-solving skills are essential. The role requires independent work, reliability, and knowledge of front desk policies and a reservations system.