Night Auditor & Front Desk Champion

Tru by Hilton Jacksonville/St Johns, FL; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is hiring for a front desk role at a Jacksonville area property. The position involves greeting guests, verifying reservations, processing payments, and providing information on available hotel amenities, breakfast, fitness center, and services.

The role emphasizes friendly service and accurate cash handling in a busy environment. Candidates should have a High School diploma or GED, prior hospitality experience, and strong attention to detail.

Qualifications

• Customer service experience required.
• Attention to detail and organized work style.
• Experience handling cash, credit card procedures, and basic math.
• Knowledge of hotel layout, amenities, and procedures.
• Knowledge of local geographic area, businesses, and attractions.

Responsibilities

• Review guaranteed arrivals and verify credit cards.
• Ensure day-use rooms are marked dirty for housekeeping.
• Explain promotional items and hotel amenities to guests.
• Document new commercial guest check-ins for potential account creation.
• Respond promptly to guest inquiries or complaints and offer alternatives when needed.
• Maintain front desk areas as clean and organized; greet guests warmly.

Skills

Customer service experience

Attention to detail

Cash handling

Knowledge of hotel amenities

Geographic area knowledge

Education

High School diploma/GED

Job description

Kana Hotel Group is hiring for a front desk role at a Jacksonville area property. The position involves greeting guests, verifying reservations, processing payments, and providing information on available hotel amenities, breakfast, fitness center, and services.

The role emphasizes friendly service and accurate cash handling in a busy environment. Candidates should have a High School diploma or GED, prior hospitality experience, and strong attention to detail.