Hotel Night Auditor & Front Desk Specialist

Remington Hospitality; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Jacksonville, FL is seeking a capable Front Desk Auditor to manage daily front office operations and perform night audit duties. The role emphasizes accurate room and tax postings, prompt guest service, and adherence to management and accounting policies.

You will back up the front office computer system, assist with system rebuilds and ensure timely, courteous service at check-in and check-out while handling reservations, PBX tasks, and guest directions professionally.

Responsibilities

• Perform daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job description

Remington Hospitality in Jacksonville, FL is seeking a capable Front Desk Auditor to manage daily front office operations and perform night audit duties. The role emphasizes accurate room and tax postings, prompt guest service, and adherence to management and accounting policies.

You will back up the front office computer system, assist with system rebuilds and ensure timely, courteous service at check-in and check-out while handling reservations, PBX tasks, and guest directions professionally.