Night Auditor & Front Desk Agent - Daily Pay Available

Donohoe Hospitality Services; Washington (District of Columbia); On-site; USD 27,552,000 - 28,930,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

Donohoe Hospitality Services is hiring for a Night Auditor/Front Desk Agent at Hotel Nell – Union Market in Washington, DC. The role balances financial auditing with frontline guest service during nighttime hours, handling reservations, check-ins/outs, and reporting to support hotel operations.

The position requires hotel front desk experience; hours include Friday and Saturday 11 pm–7 am with additional shifts as needed.

Qualifications

• Previous hotel experience preferred
• Front desk experience preferred

Responsibilities

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Provide information and assistance to guests regarding the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
• Maintain cleanliness and organization of the Front Office area.
• Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.

Job description

Donohoe Hospitality Services is hiring for a Night Auditor/Front Desk Agent at Hotel Nell – Union Market in Washington, DC. The role balances financial auditing with frontline guest service during nighttime hours, handling reservations, check-ins/outs, and reporting to support hotel operations.

The position requires hotel front desk experience; hours include Friday and Saturday 11 pm–7 am with additional shifts as needed.