Night Auditor|Front Desk Agent

Donohoe Hospitality Services; Washington (District of Columbia); On-site; USD 27,552,000 - 28,930,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

Donohoe Hospitality Services is hiring for a Night Auditor/Front Desk Agent at Hotel Nell – Union Market in Washington, DC. The role balances financial auditing with frontline guest service during nighttime hours, handling reservations, check-ins/outs, and reporting to support hotel operations.

The position requires hotel front desk experience; hours include Friday and Saturday 11 pm–7 am with additional shifts as needed.

Qualifications

• Previous hotel experience preferred
• Front desk experience preferred

Responsibilities

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Provide information and assistance to guests regarding the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
• Maintain cleanliness and organization of the Front Office area.
• Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.

Job description

411 New York Ave NE Washington, DC 20002, USA

Description

Night Auditor|Front Desk Agent

Location: Hotel Nell - Union Market
Department: Front Office
Salary Range: $20.00 - $21.00 per hour

Located in the heart of Washington, D.C.’s vibrant Union Market neighborhood, Hotel Nell – Union Market is part of a destination rooted in the city’s rich culinary and cultural history. Originally established in 1931 as Union Terminal Market, the area quickly became a community gathering place, bringing together local farmers, retailers, and wholesalers to serve a growing Washington, D.C. The neighborhood’s legacy of connection, discovery, and hospitality continues today, with Hotel Nell offering guests an inviting and contemporary experience in one of the city’s most dynamic destinations. We are proud to be part of this evolving community and look forward to welcoming guests who come to experience all that Union Market and Washington, D.C. have to offer.

Position Summary:

Our Night Auditor|Front Desk Agent plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests. The Night Auditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience. *Hotel experience required | Salary $20-$21per hour|Friday & Saturday 11 pm-7 am, with availability to work additional shifts as business needs require.

Essential Functions:

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle the hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Provide information and assistance to guests regarding the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
• Maintain cleanliness and organization of the Front Office area.
• Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.

Additional Responsibilities:

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

• Previous hotel experience preferred.
• Previous hotel front desk experience preferred

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. * Minimum32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.