Front Desk Agent/Night Auditor - FT - Hotel Indigo

Sage Hospitality Group; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic hospitality team as a Front Desk Agent and Night Auditor at a modern hotel in Denver's historic Union Station neighborhood. This full-time role offers the chance to create unforgettable experiences for guests while managing check-ins, check-outs, and customer inquiries. The hotel provides a vibrant environment where you can excel in customer service and develop your skills. Enjoy competitive pay, comprehensive benefits, and the opportunity to be part of a company that values creativity and community. If you're passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

Medical, Dental & Vision Insurance

Health Savings and Flexible Spending Accounts

Company-Paid Short-Term Disability

401(k) Program with Employer Matching

Employee Assistance Program

Tuition Reimbursement

Discounts on Hotels and Restaurants

Employee Referral Bonus Program

Qualifications

• High School diploma or equivalent required.
• Must have customer service experience and mathematical aptitude.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Facilitate guest departures and handle cash transactions.
• Answer inquiries and accept reservations courteously.

Skills

Customer Service Skills

Mathematical Aptitude

Cash Handling Procedures

Fluency in English

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Why us?

Job Close Date: 5/30/2025

Pay: $19-21/hr

This role is for a full- time front desk agent and night auditor, for 3 x 3-11pm shifts and 2 overnight shifts each week.

Located in Denver’s historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city’s gold rush roots. Our modern hotel features 180 guest rooms and well-appointed meeting spaces. Additionally, with direct access to I-25 and the RTD Light Rail with service to Denver International Airport, Hotel Indigo is centrally located in the heart of Denver’s buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver’s wild past and booming future. Come be a part of the story at Hotel Indigo!

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Benefits

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Eligible to participate in the Company’s 401(k) program with employer matching

Employee assistance program

Tuition Reimbursement

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Salary

USD $19.00 - USD $21.00 /Hr.