Front Desk Agent/Night Auditor - FT - Hotel Indigo

Sage Hospitality Group; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent/Night Auditor to join their dynamic team at a vibrant downtown hotel. This full-time role offers the chance to engage with guests, ensuring a warm welcome and seamless check-in experience. You will be responsible for managing guest accounts, handling inquiries, and maintaining excellent customer relations. With a focus on teamwork and communication, this position is perfect for those looking to start their career in hospitality. Enjoy a range of benefits including health insurance, 401(k) matching, and employee discounts, all while working in a supportive environment that values your contributions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Tuition Reimbursement

Employee Discounts

Employee Referral Bonuses

Qualifications

• Entry-level position with no prior experience required.
• Proficiency in English and basic customer service skills necessary.

Responsibilities

• Greeting guests and completing check-in procedures.
• Handling guest departures and preparing rooms for new guests.
• Maintaining good customer relations and upselling rooms.

Skills

Customer Service

Cash Handling

Attention to Detail

Organizational Skills

English Proficiency

Education

High School Diploma or Equivalent

Job description

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Pay: $19-21/hr

Role Details: This is a full-time position for a front desk agent and night auditor, involving 3 evening shifts (3-11pm) and 2 overnight shifts weekly.

Location: Denver’s historic Union Station neighborhood, Hotel Indigo Denver Downtown, features 180 guest rooms and meeting spaces, with direct access to I-25 and RTD Light Rail, placing it centrally in Denver’s vibrant downtown.

Benefits include: Medical, dental, vision insurance; health savings and flexible spending accounts; company-paid short-term disability; 401(k) with employer matching; employee assistance program; tuition reimbursement; hotel and restaurant discounts; employee referral bonuses up to $1,000.

Responsibilities include:

• Greeting guests and completing check-in procedures using manual and computerized methods.
• Handling guest departures, closing accounts, and preparing rooms for new guests.
• Calculating and posting guest charges accurately, maintaining hotel records.
• Responding to inquiries, taking reservations, and upselling rooms.
• Maintaining good customer relations and staying informed about hotel events.
• Operating PBX equipment for calls, wake-up, and guest paging.
• Managing cash transactions responsibly and maintaining a friendly demeanor.

Qualifications:

• High School diploma or equivalent.
• No experience required.
• Knowledge of cash handling, basic customer service, and proficiency in English.
• Ability to handle stressful situations tactfully, stay organized, and pay attention to details.

Physical Demands: Ability to read, operate computer and telephone equipment, stand for long periods, reach all hotel areas, and lift up to 25 lbs.

Work Environment: Indoor, climate-controlled, predominantly standing, with occasional lifting and mobility requirements.

Additional Details: Entry-level, full-time, in hospitality management industry.