Night Auditor

Hotel Leveque; Donna (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development opportunities

Job summary

Victoria Palms Inn & Suites, part of First Hospitality, seeks a Night Auditor to support guests overnight, process and track transactions, and uphold brand service standards.

You’ll welcome arrivals, verify billing, handle confidential records, promote loyalty programs, communicate with hotel departments, and assist in emergencies, with 2+ years of customer service and a high school diploma. This position is based in Donna, Texas.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills; ability to speak, read, and write in the primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete arrival/check-in with accurate information.
• Verify billing and encourage return visits.
• Engage with guests via phone or electronic communication per brand standards.
• Maintain confidentiality when handling guest records, cash reports, audit reports.
• Promote loyalty programs and offer rate packages and upgrades when appropriate.
• Communicate with hotel departments to ensure timely delivery of guest expectations.
• Listen to guests and address concerns.
• Maintain professionalism aligned with brand and company expectations.
• Know and communicate hotel emergency procedures and assist in emergencies.
• Log all transactions and balance house bank if applicable.

Skills

Customer service experience

Communication skills

Education

High School diploma or equivalent

Job description

hospitality on hand all through the night

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Enveloped by lush grounds teeming with swaying palm trees, the resort-style setting of Victoria Palms Inn & Suites sits in the heart of the Rio Grande Valley, just minutes north of the border and moments from McAllen, Texas.

Our pet-friendly hotel in the center of Donna offers a heated outdoor pool, hot tub, flexible space for meetings, receptions, and events, and a casual seasonal restaurant, which is open from November through March. Prepare a meal for the family in one of our expansive suites offering full kitchens and separate bedrooms.

Located just minutes from the banks of the Rio Grande, our hotel puts you close to recreation and cultural sites like the Santa Ana National Wildlife Refuge and the Basilica of the National Shrine of Our Lady of San Juan del Valle.