Hotel Front Desk & Guest Services Specialist

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Oak Grove Racing, Gaming & Hotel in Oak Grove, KY is hiring a Front Desk Clerk to assist guests with check-in/out, reservations, and account management. You will verify IDs, collect payments, issue keys, and communicate hotel services to guests across gaming and hospitality spaces.

The role requires confidentiality, strong communication, and a customer-focused approach, with availability on weekends, holidays, and nights. Training on property systems and procedures will be provided.

Qualifications

• Must maintain confidentiality and integrity in all guest interactions.
• Strong interpersonal and written/verbal communication abilities.
• Detail-oriented, organized, and customer-focused with good time management.

Responsabilités

• Greet, register, and assign rooms to hotel guests.
• Verify guest IDs and payment methods for accommodations.
• Issue room keys and relay property information to guests.
• Maintain records of room availability and guest accounts.
• Balance cash and process payments.
• Make and confirm reservations; handle marketing offer bookings.

Connaissances

Confidentiality

Interpersonal skills

Communication

Detail orientation

Time management

Customer focus

Professional attitude

Weekend/night availability

Formation

High School Diploma or equivalent

Kentucky gaming license/permit

Description du poste

Oak Grove Racing, Gaming & Hotel in Oak Grove, KY is hiring a Front Desk Clerk to assist guests with check-in/out, reservations, and account management. You will verify IDs, collect payments, issue keys, and communicate hotel services to guests across gaming and hospitality spaces.

The role requires confidentiality, strong communication, and a customer-focused approach, with availability on weekends, holidays, and nights. Training on property systems and procedures will be provided.