Night Auditor | Destin FL Hampton Inn & Suites

Shaner Group; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Shaner Group is seeking a Night Auditor to balance daily revenue and expenses, while performing front desk duties during the audit shift and ensuring guest satisfaction. The role requires strong communication skills, the ability to handle check-ins and check-outs, and the capacity to provide excellent guest service.

Weekend, holiday, and overnight hours are required as part of the schedule. Applicants should have a high school diploma or equivalent, and at least one year of customer service

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience; hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.

Responsibilities

• Attend to guest needs and ensure guest satisfaction.
• Balance daily revenue and expense transactions during the audit shift.
• Perform all front desk duties during the audit period.
• Communicate effectively with guests and staff.
• Generate, print, and distribute daily reports to departments.
• Handle check-ins and check-outs per hotel requirements.

Skills

Customer service

Communication

Guest relations

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.