Night Auditor | Destin FL Hampton Inn & Suites

Shaner Hotels; Destin (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Shaner Hotels is seeking a Night Auditor for the Hampton Inn & Suites Destin. This role balances daily revenue and expenses while covering front desk during audit shifts, ensuring smooth nightly operations and guest satisfaction.

Ideal candidates will have a high school diploma, at least one year of customer service experience, and strong communication skills. Bilingual English/Spanish is a plus, and familiarity with local attractions is helpful for guest recommendations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.
• The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels

Shaner Hotels has an exciting opportunity to launch or grow your hospitality career at the Hampton Inn & Suites Destin!

Conveniently located along US-98, our hotel places guests just a short five-minute walk from the beautiful beaches of Destin, with easy access to popular attractions like Big Kahuna's Water & Adventure Park and a variety of restaurants, shopping, and entertainment options nearby.

As part of the Shaner Hotels family, you'll enjoy competitive pay, incredible benefits, and generous hotel discounts at more than 60 hotels across our portfolio. Whether you're starting your hospitality journey or looking for an opportunity to advance your career, you'll be joining a company that values its associates and is committed to professional growth.

If you're ready to build a rewarding career with an industry leader, there is no better place to start than Hampton Inn & Suites Destin with Shaner Hotels. Join our team and become part of an organization dedicated to exceptional service, teamwork, and creating memorable guest experiences.