Night Auditor: Create WOW Guest Experiences & Wanderlust

Pyramid Global Hospitality; Bellevue (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Night Auditor for a front desk role in Bellevue, WA. The Night Auditor will warmly welcome guests, check them in, and provide information about the hotel and local area, while maintaining accurate postings and daily/nightly reporting.

The role requires attention to detail, excellent guest service, and the ability to handle issues to WOW guests during the overnight shift from 11pm to 7am.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed.

Job description

Pyramid Global Hospitality is seeking a Night Auditor for a front desk role in Bellevue, WA. The Night Auditor will warmly welcome guests, check them in, and provide information about the hotel and local area, while maintaining accurate postings and daily/nightly reporting.

The role requires attention to detail, excellent guest service, and the ability to handle issues to WOW guests during the overnight shift from 11pm to 7am.