Night Audit PT

Pyramid Burlington Management; Seattle (WA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) Plan

Paid Time Off

7 Holidays

Sick Time

Job summary

Pyramid Global Hospitality is hiring for a Night Auditor at the Hilton Garden Inn Seattle Downtown. This overnight Front Desk role welcomes guests, handles check-ins/outs, answers questions, and ensures accurate records for our 24/7 operation.

You will be the face of the hotel during the late shift, delivering friendly service and resolving issues with a proactive attitude. We seek an attentive, outgoing individual with strong computer skills, excellent verbal and written communication, and the

Qualifications

• High school diploma or equivalent.
• Must be able to work overnight hours.
• Strong attention to detail.
• Outgoing and engaging personality.
• Excellent verbal and written communication.
• Proficient computer skills.
• Able to stand for the duration of the shift.
• Flexible to work various shifts including weekends.

Responsibilities

• Check guests in and out, register guests, and provide hotel information.
• Maintain house bank and generate, print and distribute daily/weekly reports.
• Promote and sell hotel programs and services.
• Interact with hotel staff professionally and assist other departments.
• Be knowledgeable of emergency procedures and safety policies.
• Resolve guest issues and WOW guests through proactive service.

Skills

Detail-oriented

People skills

Overnight shift

Communication skills

Computer skills

Education

High school diploma

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Hilton Garden Inn Seattle Downtown we pride ourselves on being the best employer in the area. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

Join us and experience a workplace that values your success, health, and happiness-every step of the way.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 1.38 hours for every 40 hours worked (9 days)
• 7 Paid Holidays

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including w