Night Auditor - Create Memorable Overnight Stays

BENCHMARK; Waltham (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Night Auditor to join our Front Desk team from 11pm to 7am. You will check guests in, manage registrations, and provide knowledge about the hotel and local area to ensure a memorable stay.

We value an engaging personality, strong attention to detail, and excellent communication skills. This is an overnight position requiring reliability, a fast pace, and readiness to handle guest needs with professionalism.

Qualifications

• Must have the ability to work the overnight hours.
• High attention to detail.
• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Provide exceptional customer service by being engaging and taking sincere interest in guests.
• Help resolve problems and WOW guests through recovery when things aren’t quite right.
• Generate, print and distribute daily and weekly reports.
• Communicate all pertinent information to the manager on duty.
• Follow procedures on posting, charges, cashing checks, safe deposits, and refunds.

Skills

Attention to detail

Customer service

Verbal communication

Written communication

Computer skills

Overnight hours

Stand for shift

Education

High school diploma

Job description

Pyramid Global Hospitality is seeking a Night Auditor to join our Front Desk team from 11pm to 7am. You will check guests in, manage registrations, and provide knowledge about the hotel and local area to ensure a memorable stay.

We value an engaging personality, strong attention to detail, and excellent communication skills. This is an overnight position requiring reliability, a fast pace, and readiness to handle guest needs with professionalism.