Night Auditor and one to two days a week afternoon shift

TPG Hotels & Resorts, Inc.; Portsmouth (NH); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Amazing hotel discounts

Job summary

Howard Johnson Portsmouth, NH is seeking a Night Auditor to oversee night-time financials and administrative tasks, ensuring smooth operations. The role requires attention to detail and the ability to work independently.

You will handle late check-ins, process room charges, prepare daily revenue reports, and maintain accurate records in the property management system, while safeguarding guest data and privacy.

Qualifications

• High School Education or equivalent.
• Proven guest services/front desk experience.
• Excellent communication and problem-solving abilities.
• Proficiency with hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Process check-ins/outs and manage reservations during night hours.
• Handle calls, messages and provide guest information.
• Maintain accurate financial records and confidentiality of guest data.
• Prepare daily reports and balance revenue with the PMS.
• Post charges and payments; close day-end in the system.
• Monitor security and respond to emergencies during night shift.

Skills

High School Education

Guest services experience

Excellent communication

Hotel management software

MS Office

Education

High School Diploma

Tools

Hotel PMS

Phone system

Job description

Howard Johnson Portsmouth, NH is looking for a Night Auditor

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You’ll Be Doing

• Guest Services:
  • Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
  • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Front Desk Operations:
  • Process check-ins and check-outs for guests arriving and departing during the night hours.
  • Manage reservations and room assignments, ensuring accurate information and availability.
  • Handle phone calls, take messages, and provide information to guests as needed.
  • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
  • Ensure compliance with data protection and privacy regulations when handling guest information.
  • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
• Nightly Reports and Reconciliation:
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
  • Accounting and Bookkeeping:
    • Post charges, payments, and adjustments to guest accounts accurately.
    • Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
  • Security and Safety:
    • Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
    • Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills And Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Part Time employees may include:

• Vision Insurance
• Disability Insurances
• Supplemental Life Insurances
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

EEO/VET/DISABLED