Night Auditor-51750

Auro Hotels; Charleston (AR); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

401k

Employee discounts

Job summary

Residence Charleston Riverview, part of AURO Hotels, is seeking a Part-time Weekend Night Auditor to join our front desk team. You will audit accounts and prepare reports, acting as the third shift Front Desk Agent to maximize occupancy and guest satisfaction.

The role requires availability Friday through Sunday; compensation is based on experience, with benefits including 401k, employee discounts, and more. Marriott brand and FOSSE experience preferred.

Qualifications

• College degree preferred; high school diploma and/or 2-3 years' experience or equivalent.
• Must be able to speak, read, and understand English.
• Marriott brand and FOSSE experience preferred.

Responsibilities

• Assist guests courteously and go the extra mile to ensure guest satisfaction.
• Register and process guests promptly upon arrival and departure.
• Verify that all charges to guest accounts are correct and post room charges to balance accounts.

Skills

Guest service

Check-in / Check-out

Phone handling

Sales techniques

Accounts balancing

Front desk operations

Safety procedures

Education

College degree preferred

High school diploma

Job description

Residence Charleston Riverview is searching for a Part-time weekend Night Auditor to join our dynamic front desk team. Must be available to work Friday, Saturday and Sunday. Compensation is based on experience. Company benefits include 401k, employee discounts, and much more. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels’ standards.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly, and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according AURO Hotels and brand standards.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; high school diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English. Marriott brand and FOSSE experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.